Terms of Service

1. About Polarix

Polarix provides AI agents, consulting, training, and related professional services to organisations. These Terms apply to visitors of our website and to clients who use our services, unless a separate written agreement states otherwise.

Contact: info@polarixdata.com

2. Use of our website

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable law or regulation
• Attempt to gain unauthorised access to our systems, accounts, or data
• Interfere with or disrupt the security, performance, or availability of the website
• Copy, scrape, or republish content without our prior written consent
• Use the website to transmit malware, spam, or harmful content

3. Services and agreements

Descriptions of our services on the website are for general information only and do not constitute a binding offer. A service relationship is created only when both parties agree to a proposal, statement of work, subscription, or other written contract.

Where a separate client agreement exists, that agreement takes precedence over these Terms for the specific services covered by it.

4. Client responsibilities

When using our services, you agree to:

• Provide accurate and complete information needed for delivery of the services
• Ensure you have the necessary rights and permissions to share data with Polarix
• Use the services in compliance with applicable laws, including data protection and AI regulations
• Keep account credentials confidential and notify us promptly of any unauthorised access
• Designate appropriate contacts within your organisation for implementation and support

5. Data and confidentiality

We process personal data in accordance with our Privacy Policy. For client data processed as part of our services, we handle information confidentially and use it only to deliver, support, and improve the agreed services, unless otherwise required by law or agreed in writing.

Each party remains responsible for complying with applicable data protection obligations. Where required, we will enter into a data processing agreement with clients.

6. Intellectual property

All content on this website, including text, branding, software, designs, and documentation, is owned by Polarix or its licensors and is protected by intellectual property laws. You may not reproduce or exploit such content except as permitted by law or with our written consent.

Unless otherwise agreed in writing, Polarix retains ownership of its pre-existing materials, frameworks, tools, and know-how. Deliverables and usage rights for client-specific work will be defined in the applicable client agreement.

7. Fees and payment

Fees for paid services are set out in the relevant proposal, order form, or contract. Unless stated otherwise, invoices are payable within the period specified in the invoice. We may suspend services for overdue payments after reasonable notice.

Prices may exclude applicable taxes, duties, or third-party costs unless explicitly included.

8. Service availability

We aim to provide reliable services and support, but we do not guarantee uninterrupted or error-free operation of the website or services. Maintenance, updates, third-party outages, or events outside our reasonable control may temporarily affect availability.

We may modify, improve, or discontinue parts of the website or services where reasonably necessary, provided this does not materially undermine agreed client deliverables without appropriate notice.

9. Disclaimers

Our website and services are provided on an "as is" and "as available" basis to the extent permitted by law. AI-generated outputs may require human review and should not be relied upon as the sole basis for legal, financial, medical, safety-critical, or other high-risk decisions unless explicitly agreed otherwise in writing.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Limitation of liability

To the fullest extent permitted by law, Polarix shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunity, arising from or related to use of the website or services.

Our total aggregate liability arising out of or relating to these Terms or use of the website shall be limited to the amount paid by you to Polarix for the relevant services in the twelve months preceding the event giving rise to the claim, except where a mandatory legal rule provides otherwise.

11. Termination

We may suspend or terminate access to the website or services if you materially breach these Terms or an applicable client agreement. Termination rights under a client agreement are governed by that agreement.

Provisions that by their nature should survive termination, including confidentiality, intellectual property, limitation of liability, and governing law, will continue to apply.

12. Governing law

These Terms are governed by the laws of the Netherlands, without regard to conflict of law rules. Disputes arising from or relating to these Terms shall be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

13. Changes to these Terms

We may update these Terms from time to time. The latest version will be published on this page with an updated revision date. Continued use of the website after changes become effective constitutes acceptance of the revised Terms, unless applicable law requires additional consent.